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Extracts from thank you letters,

Dear Sue.

I thought I have sent you some pictures of our much appreciated fireplace, which was brilliantly installed.

now the stone has dried out the colour is lovely. Thank you for all your help and advice – we will not hesitate to recommend you.

Simon and Julia Fulham june 2004

 

I wanted to write to thank you and the team for the great quality of service you gave me in the choice and fitting of my fire and hearth. I had visited a number of other suppliers in the area before choosing you.

I was particularly impressed by the care taken in the installation of the fire and of the hearth, both which were done to a high standard. It was a pleasure to have the work done with such concern for minimizing mess and leaving the room clean and tidy.

C J Bowles, Teddington Oct 2008

We would like to say how grateful we are for the first class service you have provided. Your quiet organized, clean and efficient way of working are a credit to you. We would not hesitate to recommend you whenever the opportunity arises.

The Epsom framing company and gallery ltd, Epsom Oct 2008

Many thanks for the installation and design of my new gas fire and surround. The work was carried out in a very clean and satisfactory manner and I would be very happy to recommend your company to any interested clients.

G Barnes, West Ewell Nov 2008

An Email we recently received,

I just wanted to say how delighted I am with my new electric Burley fire which you installed for me last week. It was a pleasure to do business with your company. I visited your showroom three times, to look, to get advice and ultimately to place my order.

I received the expert advice I needed and very much appreciated being allowed to view at leisure, without any sales pressure. My fire was fitted with the utmost care and attention and looks wonderful. It’s is a pleasure for me to be able to recommend your company to my friends, one of whom I believe, has already visited your showroom and placed an order with you!

J Carter, Surrey Dec 2008

 

Very professionally done and everything left in pristine condition, Thank you very much.

Mr Pearson, New Malden, March 2013

 

First Class service  from sales and fitting, All very Reassuring ….

Mr & Mrs Wright, Berrylands, Surbiton, March 2013

 

FANTASTIC SERVICE THROUGHOUT……

Mrs Pearce, Tolworth, March 2013

 

Extremely pleased with the service,  Steve (the installer) is great, knowledgeable , friendly and efficient.

Ms Mandy Fox, New Haw April 2013

 

Excellent service. quick, efficient, neat and tidy

Mr P Aitken, Teddington,April 2013

 

Prompt, efficient, conscientious – would definitely recommend.

Mrs Gash New Malden May 2013

 

Excellent service, clean and tidy.

Mrs Kew, Chessington, may 2013

 

Thank you very much for a job well done. tidy clean and well mannered installers.

My fireplace look and is finished amazing. I will certainly be recommending you to everyone.

Susan  Tolworth March 2014

 

Dear sue and steve

Thank you for fitting the infinity gas fire for us. It looks really good and we are very pleased with it. such a neat job. it will make a huge difference to the room.

At the moment the room still looks like a bomb site, but the decorators are booked and once they are done

and we move the furniture back in it will look very different.

We have already recommended two people to your shop who have been in and seen our new fireplace

Once again thank you.

Valerie and Lance Rye

 

Dear sue and steve.

Just wanted to say thank you for the wonderful fireplace and wood burning stove.

Steve was an absolute star, he explained every thing to us so that we could make an informed decision and carried out the work keeping everything clean and tidy and making sure i was happy with all his work before leaving.

nothing was too much trouble. Steve even let me take a video of him explaining and demonstrating how the fire worked and how best to light it.

My husband loved the video and said it could have been a professional how to video. we have had two fires in the stove now and can’t wait for the weather to get colder.

Shirley Macaskill 15th October 2015

 

I wanted to place on record my thanks and appreciation for the work undertaken yesterday to replace our gas fire and surround.

Everyone involved was very professional and determined to provide a high level of customer service. This included Sue in the showroom and Steve for his initial visit and eventual installation The work was undertaken with a minimum of fuss, and we are delighted with the result.

Keith Moss Surbiton 4th November 2015

 

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